Refund Policy

Last updated 1 June 2026 · IdeaForge · IdeaForge85@gmail.com

This Refund Policy explains when you can get your money back from IdeaForge. It does not affect your statutory rights under the Consumer Rights Act 2015.

1. Subscriptions (Pro Creator and Business Studio)

You can cancel at any time from your Profile. Your plan stays active until the end of the period you have already paid for, and you won't be charged again.
Because you get immediate access to digital content, the 14-day cancellation period does not apply once access has started (see section 5 of the Terms).
We do not refund partial billing periods, unused generations or annual plans part-way through, except as set out below.
We will refund you if you were charged twice, charged after cancelling, or could not use a paid feature for a significant period because of a fault on our side that we could not fix within a reasonable time. Email IdeaForge85@gmail.com within 30 days of the charge.

2. Marketplace bundles

If a bundle you bought is defective (files missing, corrupted, unreadable or clearly incomplete) or misleading (the contents clearly differ from the listing), you can ask for a refund within 14 days of purchase from your download page.
Your request is handled under the Buyer Protection Policy: clear defects are refunded straight away; unclear cases go to the creator, who has 3 days to respond; if they don't respond, you are refunded automatically; if they respond and the issue is still unclear, an IdeaForge admin decides.
Changing your mind after receiving the download is not a reason for a refund, unless the creator chooses to refund you.
Refunds are paid to the original payment method through Stripe, normally within 5 to 10 working days. When a bundle is refunded, the download link stops working.

3. Card chargebacks

If you open a chargeback with your bank, we and the creator may provide evidence to the card network. Please contact us first so we can try to resolve the problem quickly. Opening chargebacks dishonestly breaches our Acceptable Use Policy.

4. How to ask

Use the "Report a problem" form on your bundle download page, or email IdeaForge85@gmail.com with your order email and a short description.

Questions about this document? Email IdeaForge85@gmail.com or visit Support.